CUSTOMER CARE

SHIPPING POLICY

Domestic Deliveries  

Please allow 2-5 business days to process your order and 2-4 business days to receive your package within the USA.  Orders processing times are counted in business days ( Monday-Friday, excluding national holidays).

 

International Deliveries

Please allow 2-5 business days to process your order and 6-10 business days to receive your package.  We are not responsible for any custom fee or taxes associated with your shipment upon delivery.

All orders are shipped via USPS Priority mail or First Class Mail with tracking. Once your order is shipped please keep track of your delivery.  Please be advised USPS may drop your package off at your address without any notice or signature. You can request your local post office to hold your package for pickup once you receive your tracking number. We are not responsible for any non-delivered, lost or stolen packages.

Please note USPS Priority mail has insurance and First Class mail has no insurance.

RETURN & EXCHANGE POLICY

When you receive your order and need to make an exchange please contact us within 72 hours from date of delivery at buttahbeauty@hotmail.com or click here.

When returning an order, we recommend shipping with tracking number and insurance. Store credit is offered for all orders that have been processed and shipped.  To receive a store credit the order must be returned in the same condition as it was shipped.  The item must be return in the original state, unopened, unaltered, unused and undamaged with all original tags, labeling and packaging.

STORE POLICY

All our products are always responsibly sources, ethically created and never tested on animals. ButtaH Beauty is a local handcrafted brand located in Boston Ma. We source organic ingredients when possible. Our products are naturally based and created with carrier oils, essential oil and some fragrance oils. Waxes, butters, herbs, clays and hydrosols. All finished products have no harsh chemicals and toxins, no parabens and phthalate and are non-GMO.

Product Use Guidelines

  • Spot test before use, especially for sensitive skin.

  • Keep away from water and moisture from products to preserve it and for maximum shelf life.

  • Results may vary for each person, based on their lifestyle.

  • Products are for external use.

  • Some products may make surfaces slippery, use caution.

  • If your pregnant and nursing please use caution or consult your doctor before using.

  • Don't use if allergic to any of the ingredients.

PRIVACY & SAFTEY

This privacy notice discloses the privacy practices for ButtahBeauty.com. This privacy notice applies solely to information collected by this website.

 

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

 

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

 

Orders

We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.

 

Cookies

We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

 
 

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©2021 by ButtaH Beauty ~ Boston Ma.